1st Line Support / IT Support Technician (Permanent)

Job Title: 1st Line Support Technician

Location: Southampton

Salary: £18,000 - £20,000 depending on experience

Position: Permanent, Full Time

Are you whizz with computers, with a passion for people?

The company are a fast-moving technology business undergoing rapid growth and are one of the leading providers of Employee Experience solutions.

Chances are that if you're seeing this job listing you'll recognise some of their clients: Salesforce, Deliveroo, Skyscanner and BT (to name but a few)! But it does take a village (people)! Behind the scenes are hundreds of their employees working feverishly away - whether it be their Employee Support team taking enquires over the phone or their Product Engineering team working hard on the latest updates to OneHub.

Your job? To keep the internal IT boat afloat, empowering their employees with the technology they need to succeed at their job all day, every day.

This role will see you on the front line trying to resolve every technology issue that may come your way! This could include supporting cloud/desktop software, troubleshooting meeting rooms, provisioning accounts, deploying hardware, supporting off site events or any number of other issues you may come across. Fear not if you get yourself in a pickle though - any issues can always be escalated if needed! You'll also be responsible for educating their internal users - including getting any new starters up and running on their first day, providing training on internal resources for existing employees, or creating and updating relevant documentation.

In addition to supporting their existing technologies, you'll be their eyes on ground feeding back into the team on areas for improvement.

The Company are looking for someone with the drive to innovate and help the team think not only outside the box, but why does it have to be a box in the first place.

Sound good? Then what are you waiting for?!?

The boring bits…

Experience desired, but not essential:

• 1-2 years IT support experience in a SME company in a Wintel environment

• CompTIA A+ or Google IT Support Professional Certificate would be a bonus

Working Hours:

• Working day 7.5 hours (plus an hour for lunch) between 08:00-18:00, Monday - Friday.
• 1st 2 months will be 08:30 - 17:00
• Standard shift after this will be 09:30 - 18:00

• Subject to change in future to support business needs

• Occasional out of hours and weekend work required (paid overtime)

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support and Hosted Technical Support Engineer may also be considered for this role.