Customer Service Team Leader (Permanent)

Customer Service Team Leader

London

Salary up to £28,000

An amazing award winning IT Reseller are looking for a Customer Service Team Leader to manage and grow their customer service team.

They are looking for an outgoing, customer focused customer service team leader to:

• Lead a customer services department
• Ensure your team provide an excellent standard of customer service
• Ensure all SLA's are met and targets are achieved and maintained
• Monitor and review processes
• Suggest new ideas and approaches to provide a high level of customer service and support to the customers.
• Support and report to the Compliance Manager & Head of Compliance and collaborate with them to ensure operational consistency.
• Develop a strong relationship with all levels of the Sales Teams to increase support.
• Manage and resolve Customer Services complaints including being the escalation point for both internal and external customers, whilst ensuring solution focussed learning is embedded to minimise such complaints.
• To provide leadership, training and supervision for all employees within the Customer Services section.
• Identify training needs and support team members in their development
• Ensure that the Customer Services Team provide an enhanced service to customers on a consistent basis
• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Support, lead and attend team meetings.
• Analyse statistics and compile accurate reports
• Work with the compliance manage to create KPI reports on a monthly basis and analyse the data
• Ability to react effectively to new business proposals without compromising Customer Support quality

The ideal candidate will have:

• Excellent customer services skills and abilities
• Have people management experience
• Demonstrated ability to work well under pressure
• Highly motivated with ability to work under own initiative
• Competent on Microsoft Word/Excel/Outlook
• Ability to think strategically
• Passionate, professional, with a 'can-do' attitude at all times
• Strong relationship building skills
• Aptitude for understanding and solving problems
• Demonstrated attention to detail, time management and organisational skills
• Excellent interpersonal and communication skills, and ability to communicate with accuracy and clarity

By joining this award winning IT reseller company you will benefit from:

• An excellent salary
• Excellent career progression
• 25 Days Holiday plus Bank Holidays
• Continuous training and personal development
• Death in Service
• Private healthcare
• Pension

This role will be starting asap and will involve a two stage interview process. You will be looking after a small team in London and will need to work closely with the customer service teams in Peterborough too.

The hours for this role are Monday to Friday 9-5.30.

Apply now to avoid missing out by calling Jennifer on [Removed] or emailing your CV

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.