Customer Relationship Manager (Permanent)

Are you a Customer Relationship Manager looking for a new and exciting challenge?

JMC are currently working with one of the UK' premier FBO and Maintenance Repair Organisations who are looking for a driven Customer Relationship Manager who is passionate about what they do to join their close knit team.

This is an amazing opportunity to join an exceptional organisation who are truly one of the best in their field. This role is a fantastic opportunity for a successful senior account manager within the aerospace manufacturing industry to take the next step in their career.

This is a permanent role based in Stansted with a salary range starting from £50,000 depending on experience. You will also be provided with a company car, work mobile and laptop.

About the Role

Reporting to the Commercial Director you will be the main point of all contact for customers and be responsible for ensuring that all needs are met and that every customer receives an excellent level of customer service at all times.

Main Duties and Responsibilities

• Building and maintaining relationships with clients and key personnel within customer companies

• Conducting business reviews to ensure clients are satisfied with their products and services

• Alerting the Commercial Director to opportunities for further sales within key clients

• Letting customers know about the full company capability

• Attending meetings with clients to build relationships with existing accounts

• Working closely with General Managers, Project Managers and the Commercial Director to ensure client accounts are properly managed

• Escalating and resolving areas of concern as raised by clients

• Carrying out client satisfaction surveys and reviews

• Monitoring company performance against service level agreements and flagging potential issues

• Passing leads to the Commercial Director and following up on progress

• Liaising with internal departments to ensure client needs are fulfilled effectively

• Perform any other duties within your capabilities as directed by the Company

The successful Customer Relationship Manager will be able to demonstrate the following skills and attributes

• Previous working knowledge within the aerospace manufacturing industry is essential

• Strong interpersonal skills and an ability to build rapport with customers

• Previous experience working as a client relationship manager or a track record of managing client relationships

• The ability to communicate and influence at all levels

• Hardworking with a strong work ethic

• An excellent working knowledge of MS Excel

If you think this is the role for you please apply today or contact JMC Recruitment for more details.

Please not that we are only able to accept applicant with full right to work in the UK.

For the above purposes JMC is acting as a recruitment agency