Customer Relationship Manager (Permanent)
Are you a Customer Relationship Manager looking for a new and exciting challenge?
JMC are currently working with one of the UK' premier FBO and Maintenance Repair Organisations who are looking for a driven Customer Relationship Manager who is passionate about what they do to join their close knit team.
This is an amazing opportunity to join an exceptional organisation who are truly one of the best in their field. This role is a fantastic opportunity for a successful senior account manager within the aerospace manufacturing industry to take the next step in their career.
This is a permanent role based in Stansted with a salary range starting from £50,000 depending on experience. You will also be provided with a company car, work mobile and laptop.
About the Role
Reporting to the Commercial Director you will be the main point of all contact for customers and be responsible for ensuring that all needs are met and that every customer receives an excellent level of customer service at all times.
Main Duties and Responsibilities
Building and maintaining relationships with clients and key personnel within customer companies
Conducting business reviews to ensure clients are satisfied with their products and services
Alerting the Commercial Director to opportunities for further sales within key clients
Letting customers know about the full company capability
Attending meetings with clients to build relationships with existing accounts
Working closely with General Managers, Project Managers and the Commercial Director to ensure client accounts are properly managed
Escalating and resolving areas of concern as raised by clients
Carrying out client satisfaction surveys and reviews
Monitoring company performance against service level agreements and flagging potential issues
Passing leads to the Commercial Director and following up on progress
Liaising with internal departments to ensure client needs are fulfilled effectively
Perform any other duties within your capabilities as directed by the Company
The successful Customer Relationship Manager will be able to demonstrate the following skills and attributes
Previous working knowledge within the aerospace manufacturing industry is essential
Strong interpersonal skills and an ability to build rapport with customers
Previous experience working as a client relationship manager or a track record of managing client relationships
The ability to communicate and influence at all levels
Hardworking with a strong work ethic
An excellent working knowledge of MS Excel
If you think this is the role for you please apply today or contact JMC Recruitment for more details.
Please not that we are only able to accept applicant with full right to work in the UK.
For the above purposes JMC is acting as a recruitment agency