Client Services Officer (Temporary)

Could you help Lloyds Banking Group become the best bank for clients? As one of the UK's leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.

Lloyds Banking Group Customer Advisors aren't just great at talking to clients; they're also great at listening. If you can put yourself in the shoes of a customer, you can help build unique relationships that really last. It's all about your qualities and the ability to use empathy and listening skills to get great outcomes for the clients.

Outline

• Client Services provides exceptional service to SME Clients through a dedicated Service offer
• A telephony and workflow based role instrumental in meeting the day to day service needs to business clients with turnover of £3m-25m across various sectors
• Work with SME Relationship Managers to provide excellent service for our clients' complex servicing needs
• Ensure first-class client support is delivered at all times, making full use of our digital capability to optimise how clients interact
• Provide efficient reactive telephony service; ensuring compliance with applicable policies and procedures with the aspiration of single point resolution of customer need
• Optimise personal workflow responding to reactive calls and tasks
• Identify review & suggest improvements to simplify processes & ways of working to contribute to business efficiency goals
• Identify and direct clients through the relevant escalation process as and when required
• Responsible for identifying case types and accurately index using workflow management tool
• Proactively maintain personal knowledge of the processes to effectively deal with client queries

Working with Lloyds Banking Group you will have the opportunity to contribute to a team that has been helping Britain prosper for more than 250 years, and that today supports 27 million customers with their financial needs. You'll be offered a variety of opportunities to learn, grow and develop, playing your part in the Group's inclusive, values-led culture.

Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to really make a difference to each and every one. If you've got a passion for people and a dedication to helping customers achieve their goals, we'd love to hear from you.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.