Customer Case Advisor (Permanent)

Are you passionate about delivering excellent customer service? Lacking reward in your current role and seeking a new challenge?

If the answer is YES, keep reading as Microlink are looking for a Case Advisor to join our team in Chandler’s Ford!

• Competitive salary of £17,000 - £22,000 per annum
• 20 days holiday (excluding bank holidays)
• Free car parking
• Pension Scheme
• Excellent Career Development Opportunities

These are just a few reasons why you should join our team as a Case Advisor!

Your New Role:

Microlink PC (UK) Limited’s 25 years of passion, hard work and innovation has seen the company grow into a friendly, diverse business providing workplace solutions for companies in the UK and abroad.   We are seeking experienced, professional and highly organised Support Advisors/Case Advisors. 

People are at the core of our business and we seek excellence.   We are keen to hear from individuals with previous Customer Service experience, who take ownership of their customers’ and colleagues’ needs in line with Microlink’s values.

The Case Advisors are responsible for the provision of a high-quality service to end users, line managers and internal/external stakeholders appropriate to the client.  You’ll be dealing with customers via the telephone and email and will support them by providing complete and accurate information.  You’ll take ownership of queries and follow them through to successful outcomes.

What You Will Have:

• Exemplary levels of Customer Service with proven track records of exceeding customer expectations.
• The ability to deliver a consistently positive customer experience, even under pressure.
• Data inputting experience with accuracy in processing customer requests.
• Excellent verbal and written communication skills.
• Microsoft Office skills.

Who Are We?

Microlink is at the forefront of the assistive technology industry. Our products and services have enabled a quarter of a million people with health conditions and disabilities to succeed in both education and employment.

Microlink's product range delivers the best value and latest innovations with solutions available to meet every requirement within the workplace. Microlink manages and provides ongoing customer support for employees of over 20 corporate companies throughout the UK and other strategic locations globally.

If you have the skills and experience to excel as our Case Advisor, click apply!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.