Contact Centre Agent (Permanent)

A few reasons why our Contact Centre Agents love working here…

• Highly competitive starting salary of £17,000 plus uncapped performance related monthly bonus!
• NO cold calling and achievable KPIs in place
• 30 days holiday including bank holidays
• Medical cash plan
• Workplace pension
• Holiday buy and sell scheme
• Friendly work environment
• Free fruit and never ending cups of tea and coffee 
• Zest – An events club run by staff for the staff
• Regular social events and incentives
• Plus, much more!

Freedom Finance are a highly established and reputable financial broker, join us as a Contact Centre Agent and you will be working for a company that really values their employees and offers a friendly and exciting working environment with an opportunity to progress within the Freedom Group to study CeMAP qualification!

What will you be doing?

As our Contact Centre Agent, you will take loan applications from either warm inbound or outbound call campaigns. You’ll establish customers' requirements and discuss the products available to them; providing quotes on our products, explaining the application process and options available.

Our Contact Centre Agents handle objections appropriately to complete the sale and aim to exceed set KPIs. You will demonstrate professionalism whilst delivering excellent levels of customer service!

What do you need?

If you have the following skills or experience, then this could be the ideal Customer Service role for you…

• Excellent verbal and written communication skills
• Experience in a customer focussed role ideally within a call centre environment
• Experience of handling complaints and managing customer expectations
• A great team player with strong PC skills

A bit about Freedom Finance:

Established in 2007 Freedom Finance offer solutions in the personal finance market and strive to offer customers a better way to shop for finance. We believe that our people are our most important asset and that our people are what makes our business tick.

If this sounds like the right career move for you, click apply for our Contact Centre Agent role!

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.