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Account Manager - Renewals - must have Salesforce experience (Permanent)

LOCATION
City of London, London, United Kingdom
APPLY BY
Expired
SALARY
£28,000.00 (per Annum) - £30,000.00 (per Annum)
APPLICATIONS
0 People
We are looking for someone who has a strong command of the CRM SalesForce and a minimum of 1 year of B2B experience in client relationship management, renewals, retention or account management to join a market leading business media company in the heart of London.

The Account Manager will enjoy working with the most high value agency accounts that the company has on it's books - the best part is there will be 0 new business or cold calling. The role is purely a relationship management and renewal business role, working with agencies and academic customers.

The role will suit someone with strong relationship building skills, a high attention to detail and strong administrative capabilities.To be offered an interview for this exciting role, you must have an excellent command of the Salesforce system.

Benefits:

*Excellent uncapped bonus structure, £28,000-£30,000, estimated OTE £42K
*Independent company with established brands
*Friendly experienced team
*Global offices - beautifully designed and central location
*Regular on-going incentives
*On-going training and career development


The role:

*Building rapport with Academic customers worldwide - specifically business school libraries
*Ensure subscription renewals though agencies 2 months in advance of expiration
*Creating and Issuing Agreements for the Academia
*Effectively convey new product proposition to Agencies for listing purposes
*Allocating payments on SalesForce
*Following up on and remedy claims of missing issues
*Managing administration and updating CRM at all times
*Ability to work independently and as part of a team
*Work towards revenue goals as well as additional KPI's
*Meet and exceed monthly quotas through retention and upsell
*Ensuring that the Agent are paying in a timely manner
*Follow-up with end users to ensure effective delivery
*Follow-up with end users in instances of non-renewal
*Ensuring that SalesForce is updated with the agents reference numbers
*Authorizing and ensuring online access for end users
*Provide usage statistics for requests by Universities

Requirements:
*1 year + strong user experience with Salesforce CRM
*Confident Telephone manner
*Passion and Enthusiasm
*Experience of working in a target driven environment
*Superior Organizational Skill
*B2B Sales experience

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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