Account Administrator - must have Salesforce experience (Permanent)

We are looking for someone who has a strong Administrative Background in managing accounts and an excellent command of the CRM SalesForce. We are looking for am Account Administrator that will be responsible for client relationship management, renewals, retention or account management to join a market leading business media company in the heart of London.

The Account Administrator, you will enjoy working with the most high value agency accounts that the company has on it's books - the best part is there will be 0 new business or cold calling. The role is purely a relationship management and renewal business role, working with agencies and academic customers.

The role will suit someone with excellent administrative skills, high attention to detail and strong relationship building skills.To be offered an interview for this exciting role, you must have an excellent command of the Salesforce system.

Benefits:

*Excellent uncapped bonus structure, £28,000-£30,000, estimated OTE £42K
*Independent company with established brands
*Friendly experienced team
*Global offices - beautifully designed and central location
*Regular on-going incentives
*On-going training and career development


The role:

*Building rapport with Academic customers worldwide - specifically business school libraries
*Ensure subscription renewals though agencies 2 months in advance of expiration
*Creating and Issuing Agreements for the Academia
*Effectively convey new product proposition to Agencies for listing purposes
*Allocating payments on SalesForce
*Following up on and remedy claims of missing issues
*Managing administration and updating CRM at all times
*Ability to work independently and as part of a team
*Work towards revenue goals as well as additional KPI's
*Meet and exceed monthly quotas through retention and upsell
*Ensuring that the Agent are paying in a timely manner
*Follow-up with end users to ensure effective delivery
*Follow-up with end users in instances of non-renewal
*Ensuring that SalesForce is updated with the agents reference numbers
*Authorizing and ensuring online access for end users
*Provide usage statistics for requests by Universities

Requirements:
*1 year + strong user experience with Salesforce CRM, administrative / client account experience
*Confident Telephone manner
*Passion and Enthusiasm
*Experience of working in a target driven environment
*Superior Organizational Skill
*B2B Sales experience

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.