Inbound Customer Service (Permanent)
Calling all Customer Service adviser / inbound customer services
Do you want to work for a growing organisation ?
Have you worked within a Medical, Pharmaceutical or related industry ?
Are you looking for work Monday to Friday only - no weekends ?
If so read on
The Role
* To ensure all calls are dealt with promptly, efficiently and courteously, with the aim of having first time resolution for all calls
* To be flexible and adaptable to the Customer Care Centre needs
* To proficiently promote accessory products when required
* To provide an efficient service when dealing with the registering of all new patients
* To ensure our client support service is met
* To process all orders with 100% accuracy
* To process Call Before Deliveries
* To monitor customer feedback and report back to your Supervisor/Manager
* To effectively deal with and log any complaints
* To ensure all answer machines messages are monitored
* Ensure Data Protection and confidentiality is maintained at all times
The Candidate
Essential Skills
* Customer service skills
* Strong communication skills, both written and oral
* To be able to work in a team environment
* The ability to learn new skills quickly and attention to detail is a must
* Time management
* Strong understanding of all Microsoft Packages
Previous Experience
* Working in a fast paced customer service environment
* Use to dealing with call volumes, both inbound and outbound
* Experience of managing telephony duties with administration tasks
* Has knowledge of working towards service level agreements and time boundaries
* Experience in relating to all generations, putting the customer at the heart of the journey
Apply now !
For more details call Ian Davies, Principal Consultant on [Removed]
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.