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Call Centre Operative (Permanent)

LOCATION
Exeter, Devon, EX2 8EL, United Kingdom
APPLY BY
Expired
SALARY
TBC
APPLICATIONS
0 People

Are you a confident Call Centre Operative / telephone sales operator, IT literate, people centric and welcoming character looking for a new challenge within the automotive industry? Would you like the opportunity to work for the South West’s largest automotive dealership group?

Helston Garages Group (Volvo division Exeter) currently have a vacancy for Call Centre Operatives to be part of a new venture and join a newly created team.

What can we offer you?

In return for your hard work and commitment, the Call Centre Operative will be offered a range of benefits including:

  • Workplace pension (if applicable, via a salary exchange option)
  • Bonus scheme
  • Employee Assistance Programme 
  • 22 days annual leave plus bank holidays (equivalent pro rata for part time workers)
  • Cycle to work scheme
  • Refer a friend rewards
  • Life assurance
  • Discounted sales, MOT, products, parts & servicing
  • 8.00am and 6.00pm, Monday – Friday, alternate Saturday, with a day off in this week
  • Job sharing considered  

What will the role include?

Facilitating a 5 star customer experience on behalf of our Volvo brand division. Receiving incoming telephone and online enquiries and responding to queries professionally and in a timely manner as set by the call centre requirements and standards. Some enquiries may need a direct sales approach in order to resolve them.  This role is all about creating a positive and premium first impression. We are looking for a team player who will take a keen interest in our Volvo customers ensuring that their needs are consistently met. A firm and courteous approach is essential as are excellent communication and interpersonal skills along with a strong organisational ability, articulacy, above average listening ability and a solid administration skillset.   

Could this be the role for me?

As the first point of contact for many of our customers we are looking for a friendly and outgoing Call Centre Operative who understands what it takes to deliver outstanding levels of customer care whilst creating a positive first impression of the business. You should be a naturally personable and vibrant character who is able to build rapports quickly with our customers during telephone conversations, via the chat line and via electronic communications. You will be presentable, reliable, punctual and willing to go the extra mile to support and assist. Previous telesales, call centre and/or front of house experience along with a superb telephone manner will be pre-requisite.  

Who are we?

Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including Westerly BMW & MINI, Kastner Volvo, Helston VW, Truscotts Peugeot, Carrs Skoda along with Jaguar Land Rover, Audi, Porsche, Maserati, Ferrari, TPS, Body Shops and Select Used Vehicles.

This is a fantastic opportunity to work for a family run business and if you feel you have the motivation, aptitude and attitude to be one of our Call Centre Operatives, then please click ‘apply’.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Sorry this application deadline for this job has passed, please look below for related jobs.