Technical Administrator (Contract)
Morson International are currently looking for a Technical Administrator to work for one our manufacturing clients based in Horsham. This position is a fixed term contract initially for 3 months with the possibility of extension.
Key Responsibilities:
* Providing remote technical assistance for the company's contracted customers and the company's field service teams.
* Carry out and support the services the energy team offer to their customer base
* Manage customer requests who have varying levels of expertise.
* 1st line Management and support of Bureau Engineers
* Close liaison with Energy Team Coordinator for efficient and on-time allocation of engineers and work loads
* Innovation with end users utilising existing tools to provide superior support and expanded management initiatives.
* To work with a team of engineers to improve and maintain, productivity and efficiency whilst developing and leading a stable team based environment
* 1st line customer complaint resolution
* Ensuring a seamless 24/7 Bureau operation
