Help Desk Assistant / Administrator (Permanent)

Are you looking to become part of a great company who are currently going through an exciting period of growth with plenty of opportunity for progression?

You'll need to be hungry to learn, develop and progress. You will bring plenty of initiative; we want to

hear your ideas about how we can do things even better. Add the ability to build rapport with
customers, and this could be the start of a rewarding career with us.

Key Tasks:
* Answering all incoming support calls and emails from clients
* Dealing with queries and logging calls on an internal system
* Liaising with the other teams regarding any queries or problems
* Escalating any queries to the 2nd line support as and when needed
* Supporting the Management Team with improving business processes and client liaison
* General Administration - filing, faxing
* Typing of reports
* Ordering and maintaining stationery stock
* General housekeeping within the office
* Database maintenance

Preferred skills
* Good interpersonal skills and communication, both written and oral
* A common sense approach
* Able to work on own initiative
* Excellent attention to detail
* Polite telephone manner
* Able to keep up in a fast paced environment
* Ability to prioritise and good time management skills
* Excellent computer skills including knowledge of the Microsoft Office suite
* Multi-tasking
* Problem solving
* Proactive

Experience of working in recruitment would be preferred but essential.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.