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Collections Advisor (Permanent)

Stockport, Greater Manchester, United Kingdom
£18,000.00 (per Annum) - £23,000.00 (per Annum)
0 People

My client is a multinational telecommunications company, their Stockport based team are currently looking for Claims Advisors to join their Managed Collections & Enquiries Team. They are looking for experienced candidates with a strong background in business to business OR business to customer credit management.


£22,920 + 10% bonus


  • Liasing with customers to secure payment, collect cash, and deliver an outstanding customer service.
  • Meeting agreed KPI's for cash collection and customer satisfaction.
  • Improving cash flow by encouraging preferred payment methods, educating customers to improve payment methods and minimising overdue debt.
  • Investing payment related queries.
  • Escalating delays and resolving issues that could result in late payments.
  • Planning customer calls to ensure the call is effective, covers all associated debts/ enquiries and that a promise of full/ part payment is received.
  • Managing accurate records of conversations/ actions taken to ensure all reporting is completed within agreed timescales.


  • Demonstrated experience in Customer Service/ Experience within Credit Management.
  • Experience in credit control/ cash collection techniques and processes.
  • Experience working in roles with high quality call standards/ monitoring in place.
  • Strong communication, rapport building and written and verbal skills.
  • Effective negotiation, influencing and problem solving skills and the ability to manage conflict well.
  • Confident decision maker, able to display tact and diplomacy and defend decisions when required.

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