Customer Services Assistants / Marshalls (Contract)

Job Title: Customer services Assistants - Marshalls

Location: Kingston upon Thames

Salary: £11.82 per hour (£22,799 FTE)

Job type: Full / Part Time, Casual Contract

Start Date: 24th August 2020

Hours of Work: 8.00am - 22.00Hrs, Monday to Friday

The Company is a wholly owned subsidiary company of The University, established in December 1997. It is a non-profit making organisation providing facility management services to The University.

Job Role:

The Marshall role exists to ensure that people are reminded that they are in a social distancing environment, engaging in constructive conversation and advice where this is found not to be the case. For the July pilot, this role will exist for all buildings that are opening, as will also be the case for September.

Key Responsibilities:

• Assist to create and maintain a 'COVID - 19 conscious' environment to ensure, where appropriate, staff, students and visitors are reminded of protocols to minimise the risk of transmission of COVID -19
• Patrol all areas of the building on an agreed rota and constructively and positively engage with any staff, students and visitors on any concerns about using the building
• Assist and engage with the queueing students at the start of library study sessions. Those students without bookings to be alerted to the need to do a 'study space' booking
• Help to remind people to clear the buildings ready for 6 pm closure e.g. 5.30 pm onwards
• Engage where appropriate with any staff, students or visitors whose action may compromise or put at risk the safety and wellbeing of other people in the building. Examples of such behaviour are;
  • Congregating at the top /bottom or staircases creating clusters of standing people
  • Not following set their wayfinding routes
  • Overcrowding washrooms
• Answer questions from staff, students and visitors about use and movement within the building
• Engage politely and professionally with staff, students and visitors helping pout their minds at rest around safety wherever possible
• Call Reception or Security to escalate the matter if individuals are uncooperative/rude. This role is non - confrontational and others will deal with situations of potential disagreement or conflict

Key Responsibilities:

• Paid annual leave

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Assistant, Customer Aid, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant may also be considered for this role.