Customer Service Advisor / Client Relationship Executive (Permanent)

Job Title: Regional Customer Service Advisor

Location: Birstall, West Yorkshire

Salary: Competitive + Benefits

Job Type: Full Time, Permanent

The Role:

The Regional Customer Service Advisor will be responsible for ensuring Essential Healthcare Customers receive a world class service in relation to supply of products and services.

This will be achieved by ensuring that company processes and procedures are followed in relation to sales order processing, parts received and order despatch.

Key Responsibilities:

• To facilitate all detailed responsibilities in accordance with departmental processes and procedures
• To ensure that all responsibilities are completed in line with departmental key performance indicators
• Actively participate in departmental meetings contributing ideas relating to departmental continuous improvement
• Sales Order Processing:
  • Enter customer sales orders in accordance with specified requirements
  • Process Sales Order Despatches to ensure on time and in full to customers relating to service or repair work
  • Ensure admin work is completed in a timely manner (Repair Quotes/Invoicing)
  • Report on any defaults
• Service Operations:
  • Keep customers informed of updates and queries relating to parts and products that have been purchased for either a repair or replacement
  • Answer incoming calls to service operations
  • Log callout/service jobs on the regional job trackers and inform the relevant team
• Business support:
  • Provide support to the Regional Service Managers, BDM's and Engineers as and when required
  • Contribute to the development of departmental policies and procedures
  • Demonstrate a strong commitment to teamwork
  • Perform other related tasks as required
• Ensure confidentiality on all matters relating to employees, service users/clients' details and information obtained during the course of employment.
• Ensure a high standard of cleanliness at all times.
• To ensure adherence to policies outlined within the company Quality System and adhere to all other company policies and procedures
• Ensure Health and Safety policies and procedures are adhered to at all times by self and colleagues.
• Any other duties as and when required by management that are reasonably within the capabilities of the person and are aimed at achieving the company's objectives and goals.
• Attend training both in-house and external as requested by the Company

The Candidate:

Key Attributes:

• Excellent interpersonal and communication skills
• Personable and able to establish effective relationships with colleagues and customers
• A team player
• Action orientated
• Solution focused
• Attention to detail
• Well organised
• Punctual

Additional Requirements:

• Must be confident on the telephone
• SAGE knowledge/experience would be an advantage but not essential
• Must be proficient with Microsoft, in particular Outlook and Excel

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Advisor, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant will also be considered for this role.