Customer Service Executive / Complaint Handler (Contract)

Job Title: Customer Service Advisor / Complaint Handler

Location: Southend-on-Sea

Salary: £18,137 + benefits

Job Type: Full Time, Fixed Term Contract

The Company is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. They're a fast-growth business with a growing reputation here in the UK for technical innovation and digital transformation. In 2017 they won best contact centre outsourcer in Europe at the prestigious ECCCSA awards and in 2018 they came 63rd in the Sunday Times Fast Track 100.

Please note you must live within commutable distance of their offices in Southend-on-Sea. This role will primarily be office based; however, some agile working may be required initially.

Role Overview:

They are looking for an exceptional Customer Service Advisors / Complaint Handlers to join their contact centre to support one of their key clients in the Logistics industry. This will be a fixed-term contract during the upcoming peak period, on a full-time basis.

Key Responsibilities:

• Be the first point of contact for all customer queries
• Handling customer complaints regarding their parcels on the recipient line, seeking resolution or escalating to the relevant departments
• Brand ambassador for their client
• Provide outstanding customer service across telephone
• Make sure the customer is at the heart of every conversation

What's on offer:

They offer competitive pay rates from £18,137 per annum and benefits such as:

• Discounts with over 40 local businesses
• Health care plan and pension
• Free fruit on a Wednesday, Free ice cream in August
• Massages once a week
• Dress down Friday

Working Hours:

• Rota basis - various shifts covering between 7:00am to 8:00pm, Monday to Friday and 8:00am to 6:00pm on Saturdays, full flexibility required.
• Full time - 40 hours
• Fixed Term Contracts commencing in October 2020 through to January 2021, with opportunities to move into permanent roles in the new year

Location:

This will be an office-based role, however, due to the current circumstances with Covid-19, there may be a requirement to work remotely, therefore, your own laptop/PC running Windows 10 and a strong broadband connection are essential. Upon receipt of your application, you will be sent a link to complete a technical specifications questionnaire

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant job titles and experience of Complaints Handler, Complaints Officer, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered for this role.