Customer Service Advisor / Client Relationship Executive (Permanent)

Job Title: Customer Service Advisor

Location: Nelson, Lancashire

Salary: £17,000 - £19,000 (pro rata) + Benefits (29 days holiday including bank holidays, pension and life assurance)

Job Type:

• Full Time, Permanent (5 days a week, Monday - Sunday, 9am -6pm, on rotation)

or

• Part Time, Permanent (21hrs per week, 4 days a week including weekends (Monday- Friday, 10am - 2.30pm, Saturday and Sunday, 10am - 4pm) x 2

Are you a contact centre professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, they'd love to hear from you.

About The Company:

They provide world class and progressive communications solutions for their clients. From rapid time-to-market delivery of communications apps, to global management of low-cost voice, data and SMS, they keep businesses and consumers connected across the globe.

They work with some of the best-known global brands to deliver cutting edge products which provide real value to both clients and customers.

The Role:

This role is office based (based in Nelson, Lancashire), shift based, permanent and full-time position. It's a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports their people.

As a Customer Service Advisor, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers.

Main Responsibilities:

• Deal courteously, respectfully, and effectively with enquiries or requests from customers and clients
• Trouble shooting and escalating customer's queries (if required) to the correct departments or senior member of staff
• Keeping customers informed of new products and services that could be beneficial to them
• Processing customer/client information in accordance with processes and procedures
• Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA's
• Proactively establishing and maintaining a strong proffesional working team relationships inside and outside the contact centre

About You:

To join them as a Customer Service Advisor, you will need:

• Contact centre/customer service experience
• Experience within Telecoms industry (is desirable but not essential)
• An excellent telephone manner
• Good verbal communication skills
• Great problem solving and organisational skills
• Good working knowledge of Microsoft Packages (Outlook, Word and Excel)
• The ability to work well in a fast-paced environment

Please click on the APPLY button to send your CV and Cover Letter for this role.

The company is an equal opportunities recruiter and welcome applications from all suitably skilled applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Data Notice: The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Candidates with the relevant experience or job titles of; Customer Service Administrator, Customer Services Executive, Customer Service Representative, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Service Engineer, Customer Services Officer, Administrator, Customer Service Assistant will also be considered for this role.