Customer Service Advisor / Customer Service Executive (Permanent)

Job Title: Customer Service Advisor

Location: North West London

Salary: £19,000 - £21,000

Job Type: Full Time, Permanent

Our client is a leading independent mobile phone provider to UK Businesses. They represent the B2B market on behalf of the four major networks serving the SME and Corporate sectors. As a trusted support to businesses for 18 years they have consistently delivered savings of up to 60% on monthly bills for their clients.

Our client is now looking for a Customer Service Advisor to join their team on a permanent basis.

Position Overview:

As first point of contact for our client's customers, you will demonstrate a calm and helpful nature coupled with exceptional customer service skills in order to respond to queries effectively and efficiently. You will be experienced in handling customer objections and will use your excellent problem solving skills to find an appropriate solution. You must have strong customer focus and demonstrate good use of initiative.

Key Responsibilities:

• Answering and screening incoming telephone calls
• Listen to, follow up and resolve all client queries within service level agreements
• Provide information to clients on additional bundles available
• Provide non-sales information to clients
• Take ownership of client queries and follow through to completion

Competencies Required:

• Exceptional telephone manner with a polite and supportive personality
• Experience in a customer service environment and a keen interest in the Telecommunications industry
• Apt in handling customer objections in a professional manner
• Excellent communication skills, internal and external
• Ability to analyse problems and implement necessary actions
• Ability to multi-task, be resourceful with a 'do whatever it takes' attitude whilst meeting deadlines
• Excellent written and spoken English
• A flexible attitude and approach
• Must have an eye for detail and great accuracy
• Sound knowledge of Microsoft packages
• Strong numeracy skills
• Ability to work as part of a team and independently when required

Please click the APPLY now button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Service Advisor, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Advisor, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer may also be considered for this role.