Data Protection & Complaints Officer (Temporary)

Randstad are recruiting for an experienced Data Protection and Complaints Officer for Belfast Metropolitan college. The post holder will be responsible for investigating and responding to customer complaints in line with policies, procedures including Data Protection and GDPR.

Benefits

• Opportunity to work at one of the UK's largest FE / HE colleges
• £19.04 per hour
• 36 hours per week (Monday - Friday)
• Canteen (Term Time)
• Onsite parking
• Enhanced holiday package

Requirements

• Have a qualification at degree level, or higher, in a relevant discipline
• Relevant post qualification experience of administering corporate complaints and data protection services
• Experience of managing a front-line corporate complaints function
• Experience of managing, planning and conducting complex, sensitive and confidential investigations
• Experience of managing and developing Data Protection services and Freedom of Information services

Responsibilities

• To manage and review the complaint's handling process from receipt to issue to analysis
• To investigate and respond to customer complaints
• To communicate complaints procedures, assist with the investigation of serious complaints and recommend appropriate action
• To negotiate suitable resolutions to complaints with customers
• To ensure the College complies with its legal obligations in relation to Data Protection and Freedom of Information
• To provide regular reports
• To maintain and develop the data breach management process, investigate breaches, identify trends, make recommendations for improvement and develop training to address identified issues
• To undertake planned audits using appropriate audit techniques
• To undertake, lead and manage any projects in relation to the main areas of responsibilities for this role

A more detailed description with a full list of duties is available on request

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.