B2B - Business Researcher (Contract)

Are you a passionate & creative Customer Experience Researcher/Designer with a background in B2B customer improvement projects?

Three exciting contract opportunities have arisen to work for a tier 1 Banking Institution. London-based (once COVID-19 restrictions are lifted), this opportunity offers an individual to advance their career in the Customer Experience space.

There are two roles available in an established & dynamic Corporate Banking team offering 6 month contracts.

Designer responsibilities include:

• Proven experience within Service Design, particularly leading strategic design projects in a large organisation;
• Experience as a manager/ leader is preferred with experience applying Design Thinking methodology;
• Strong experience understanding and changing customer behaviour;
• Outstanding ability to implement and improve customer experience capabilities by scaling design frameworks and tools to up skill teams, and create a common design vision and principles;
• Exceptional relationship management and influencing skills, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels;
• A good knowledge of the financial sector is essential; previous experience of Service Design in the final sector is preferred;
• Proven success in influencing senior leaders to change ways of working and adopt more customer centri- decision making, creating awareness and advocacy for the customer and work you do;
• Experience delivering multi-channel designs or solutions across large-scale programs and businesses;
• A degree or equivalent in human-centred design, psychology, research, engineering or a similar background.

Researcher responsibilities include:

• Experience of conducting B2B and/or internal research projects.
• Experience of conducting remote research and facilitating activities with remote teams.
• Deep experience of at least 2 of the following Design research specialisms (Behavioural economic and behaviour change; Anthropology/ethnography; Co-creation UX/Usability research; Quantitative research and statistics; Eye-tracking; Data science)
• Knowledge of a wide range of qualitative and quantitative research methodologies and able to help teams scope, plan and conduct research activities within the constraints of the project.
• Experienced at aggregating insights across multiple research activities to ensure they remain accessible
• Strong listening and observation skills
• Knowledge of tools and techniques to build empathy, and ensure insights are actioned
• Able to facilitate group analysis and interpretation of findings.
• Experience of coaching and educating others in design research.
• Strong storytelling and communication skills
• Experience of presenting to senior stakeholders

If you have similar experience to that outlined above and are looking for a new and exciting role to advance your career, please forward your CV today.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.