Systems Support Engineer (Permanent)

Job Title: Systems Support Engineer

Location: Dorset, Bournemouth

Salary: Competitive, depending on experience

Job type: Full time, Permanent

Founded in 2016, Ekco is a global innovator in cloud solutions, working with integrity and a personal approach with customers and partners to deliver a comprehensive suite of end-to-end managed IT services.

In a few words, we take businesses to the cloud and back!

We have over 260 colleagues (and counting) across a number of regional offices in the United Kingdom, Ireland, and the Netherlands. Our team members enjoy collaboration in family-friendly working environments that support personal autonomy, development & goal centred ambition, and an overall shared commitment to deliver market-leading cloud services.

The Role:

The Systems Support Engineer role will be responsible for supporting the team with effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure.

You will be responsible for managing our busy Support Desk, ensuring all tickets are responded to within SLA, and liaise with different members of the team to schedule and troubleshoot client support issues and tasks. The role will also be supporting project teams with technical issues and working with the technical team on various support tasks, projects, and internal system administration tasks.

You will be working on internal and customer-facing systems, which include high-profile clients with 24/7 business-critical infrastructure.

 Requirements:

• Web and Database Server stacks (Linux, Apache, Nginx, MySQL, PHP)
• Linux Administration & Scripting experience with Open Source technologies
• Revision Control Systems such as Git and SVN
• Network Experience - Familiarity of Firewalls, Load Balancers

• Experience with Internet technologies - DNS, IP Addressing Schemes
• Fundamental understanding of networking and the TCP/IP stack
• Appreciation for high uptime and 24/7 critical business infrastructure

Bonus points if you have/are:

• Familiarity with Cloud Platforms, such as AWS
• Familiarity with virtualisation platforms, including VMware and KVM
• Familiarity with networking hardware, specifically Cisco
• Familiarity with storage arrays and RAID
• Any experience of automation and DevOps

Why Ekco?

• We are one of the fastest-growing cloud solution providers in Europe 
• Our company culture is exceptional and comes from a shared vision of delivering marketing leading cloud services in an unbeatable work environment 

• We consider a flexible working with a family-friendly focus at the very core of our company values 
• Work from home culture - even after COVID
• We have beautiful office locations across Benelux, UK, and Ireland, with highly talented, caring, and supportive colleagues 

Please click on the APPLY button to send your CV and Cover Letter for this role.

STRICTLY NO AGENCIES

Candidates with the relevant experience or job titles of: 3rd Line Technical Consultant, 3rd Line Support Technician, Support Engineer, 3rd IT Line Engineer, IT Engineer, Senior Technician, 3rd Line Senior Engineer, Senior IT Desktop Support, IT Support Engineer, Service Desk Engineer, IT Service Desk, Cloud Support, Network Engineer may also be considered for this role.