Sales Administrator / Customer Service Advisor (Permanent)

Job Title: Sales Correspondent

Location: Priory Park West, Hessle, HU13 9PB

Salary: £23,000 - £25,000 per annum

Job Type: Permanent, Full Time

Working Hours: Monday to Thursday 9:00am to 17:30pm / Friday 9:00am to 17:00pm

The Company:

Flexipol/ Synpac supply packaging into the food, pharmaceutical markets as well as others and have grown steadily each year, providing long term secure employment.

The company prides itself on its innovative approach to product design and manufacturing, along with an excellent reputation for high-quality customer service. There are approximately 252 staff currently employed working across the company and its manufacturing sites. This role is a new position to support our busy and successful sales team in Hull.

The Position:

The role of the Sales Correspondent is to provide excellent customer service and to promote this aim throughout Flexipol / Synpac.

The Sales Correspondent is expected to understand and satisfy the customers' requirements and exceed their expectations if possible.

Key Responsibilities:

• Providing help and advice to customers/prospects using the company's products, services and technical support
• Communicating courteously with customers by telephone, email, letter, and at face to face meetings
• Building a good working relationship with the customers
• Proactively managing customers' orders from receipt to completion
• Investigating customers' complaints/problems by communicating with other departments
• Keeping accurate records of discussions and correspondence with customers
• Ensure knowledge of the customer and the account is shared and that the data held in the system is accurate and up to date at all times
• Analysing sales/customer statistics/data and providing senior management with relevant reports
• Manage customer's stocks through effective knowledge of customers' order patterns and sales forecasts
• Working closely with sales colleagues to ensure a team approach to the management of accounts is maintained
• Responding in a timely manner to customers enquiries
• Developing feedback or complaints procedure
• Actively seek out new opportunities in line with the business objectives
• Attend training and to further develop relevant knowledge and skills

The Candidate:

• Strong phone presence and experience of sales calls
• Excellent verbal and written communications skills
• Good level of maths to be able to calculate percentages/ product weights/ prices etc
• Good understanding of Microsoft Excel, Outlook and Word
• Strong attention to detail and very good accuracy
• Ability to multi-task, prioritise and manage time effectively
• Friendly, helpful, confident and engaging personality
• Customer service focus
• Excellent administration skills
• Experience with CRM systems would be ideal but not essential

Benefits:

• Annual company bonus
• Employee Assistance Program
• Cycle to Work Scheme

Please click the APPLY button and to submit your CV/Cover Letter.

Candidates may have experience or relevant job titles of; Sales Office Assistant, Office Administrator, Sales Admin, Office Admin, Administrator, Admin, Sales Associate, Sales Administrator, Sales Executive, Office Manager, Office Support, General Admin, Negotiator, Executive Assistant, Personal Assistant, PA, Customer Support, Customer Service, Customer Service Advisor, Customer Service Coordinator.