Supported Housing Service Manager (Permanent)

Job Title: Service Manager

Location: 9 Moor Park Avenue, Preston, PR1 6AS

Salary: £28,000 per year Negotiable, Dependant on experience

Job Type: Permanent, Full Time

The Role:

As a Service Manager, you will lead your Team within Preston to deliver high performance in the areas of Housing Management and Support.

Reporting to the Regional Manager you will support the operational execution of our strategies and business plan. You will be able to manage varied tasks with conflicting priorities, you will have great leadership skills - (our staff are critical to our success), understand complex Homeless housing, support, or care environments.

You will be able to build great partnerships within Preston and other Regional Teams and manage interdependencies with other key departments in the business. You will support the Senior Management Team in establishing effective external relationships with stakeholders and developers and can translate our ambitious plans into reality.

Liaising directly with Local Authorities, building, and maintaining relationships.

You will be committed to providing the highest quality person centred service to both residents and the workforce with well-being at the heart of your approach.

Key Duties:

• Contribute to CC Housing Management achieving the highest standards of professionalism and effectiveness in service delivery to service users, partners and key stakeholders within an operating environment which is complex and changing.
• Act as an advocate for CC Housing Management and our role within the Homeless Sector.
• You will have the ability to challenge processes, frameworks and support the organization during a period of growth and change.

Responsibilities:

• Monitor the day-to-day operations of your service including line management of the Senior Housing Officer and Senior Support Worker
• Lead regular team meetings and cascade business information to direct reports
• Ensuring that financial targets are met, and budgets adhered to
• Maintaining Tenant satisfaction as per set targets and maximising community Involvement
• Implement strategies to sustain tenancies and prevent ASB utilising the expertise of the dedicated ASB service
• Manage staff resources including recruitment deployment of rotas and recruitment
• Lead on complaint investigations and ensure compliance with timeframes
• Effectively manage information received from Clients, Partners and Staff through any channels of feedback, ensuring we are addressing service issues and constantly developing standards and products in line with clients' needs and where appropriate escalate to the Regional Manager
• Ensure the service operates in compliance with all legal requirements
• To ensure H.R procedures are followed within the Team
• Comply with statutory and legal requirements for Health and Safety, Fire and Licensing
• Understand and adhere to the standards and frameworks as defined by the Regulator of Social Housing and the Care Quality Commission where applicable

Strategic Responsibilities:

• To support the Senior Management Team to deliver corporate commitments and ambitions
• To ensure that the business is operating in line with our Service Delivery Model and Organisational Values
• Ensure appropriate interpretation of needs at the local level and provide expertise in these areas
• Communicate a clear vision and strategic priorities

Please note: You will be office-based but you will be required to visit properties and support clients.

Please note: There is also an expectation that you may work out of hours when required, including evening and occasional weekends.

Please note: The duties outlined above are not intended to be exhaustive and may change as the needs of the department alter in line with current agendas.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience or relevant job titles of; Service Manager, Mechanical Manager, Technical Service Manager, Fire Safety Technician, Maintenance Manager, Mechanical Manager, Mechanical Fitter, Assistant Service Manager Maintenance Team Leader, Service Team Manager, Industrial Manager, Senior Service Technician, Mechanical Engineer, Engineer, Field Service Engineer, Senior Service Engineer will also be considered for this role.