Customer Account Manager (Permanent)

Job Title: Customer Account Manager

Location: Sheffield

Salary: £25,000-£33,000 per annum

Job Type: Permanent, Full-time

P and B Metal Components Ltd is a family run business who manufacture components for a vast array of industrial sectors, producing in the region of 550 million components annually and exporting 82% of its products.

As an organisation we attach very high value to the supply of quality components that conform to client specifications. We invest in our people and encourage knowledge, learning and self-development.

The Role:

We are looking for a Customer Account Manager to join our team in Sheffield. You will be proactive, resilient and have excellent communication skills with a customer focused mindset.

The role will include a full training package with pathways for progression and salary increases in line with skills increases. They will recognise that the success of our business is based on that of our customers and should demonstrate a clear understanding of our customer's needs. You should have a proven track record of customer service and working to key account management principles together with good organisational and communication skills. You will be based in Sheffield and this position will suit a self-motivated individual who is looking to progress their career in a challenging and stimulating work environment.

Key Responsibilities and Accountabilities:

• You will be responsible for delivering customer satisfaction to your allocated customer base
• Communicate with customers daily, both verbally and in writing
• Be a key stakeholder for your customers within the business
• Negotiate and place new customer orders
• Monitor customer order coverage through good communication, whilst also analysing trends and historical usage patterns
• Maintain & improve individual KPI's
• Manage Sales Order Processes; including entering orders onto the system, e-Mailing order acknowledgements; requesting customer information and tracking processes from order to delivery to ensure that all is happening within estimated timeframes
• Assisting with the preparation of quotes for prospective Customers
• Assisting with monthly reports and forecasting

The Candidate:

• You will have previous experience of working within a similar role, ideally within a manufacturing environment and have well rounded knowledge of customer service and administration.
• Above all you will have a genuine passion for exceptional customer service.
• You will have a proven track record of being resilient in the face of customer escalations.
• Microsoft Office proficient
• Ability to analyse data and proactively utilise the results.
• Highly self-motivated and exceptional organisational skills.

Benefits:

• Company Pension Scheme
• Healthcare Scheme
• Full training given
• Pathways for progression

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience or relevant job titles of; Customer Account Manager, Internal Account Manager, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support will also be considered for this role.