Customer Account Manager - Life Sciences (Permanent)

Are you an experienced Customer Account Manager or Customer Service Manager in a scientific sector?

Are you looking for your next challenge in a challenging but highly rewarding position within one of industry's most pioneering companies?

We are currently opening a new role in account management for one of our historic clients, a bio-tech organisation that has made leaps and bounds in the field of Genetic Engineering and is today one of the most recognisable names in this industry. This role, which is newly opened and therefore would possibly be shaped around your profile and experiences, is one that is not oriented towards the sales aspect but within relationship management, in a customer centricity aspect.

As the account manager of a sizeable account, you will be managing a number of aspects of the relationship throughout different stakeholders with varied topics such as legal aspects (contracts), Invoicing and pricing structures, deliverable management and quite a few others.

This role is by definition cross functional, as despite only managing one client, you will be working with multiple departments and on multiple aspects, often in the same timeline.

The company itself is a highly recognisable name in the industry that has been on a significant expansion, with a specialisation in a field that is crucial to research for Life Science in the next few years. This is a fantastic opportunity to join one of the top players in the field, and develop your career along with our client!

Main responsibilities:

• Provide input into legal agreements to ensure customer and operational requirements are represented.
• Coordinate discussions and act as a link between legal, operations and customer.
• Responsible for setting up appropriate pricing structure for services. Works collaboratively with commercial, finance and operations to ensure business needs are represented.
• Responsible for invoicing arrangements for new services or customers and handling customer queries regarding invoicing.
• Builds and maintains customer relationships, identifies key stakeholders, and leverages existing relationships.
• Leads efforts to resolve customer complaints or potential complaints, ensuring transparency, timeliness, and compliance, while maintaining confidence in our services.
• Responsible for proactive management of customer needs for today and future. Works collaboratively with various functions to deliver customer solutions that meet or exceed expectations.
• Keeps customer updated on the progress of initiatives.
• Prepares monthly and quarterly reports to detail progress, growth, and other metrics.

Your profile:

• Previous Account Management experience in the scientific field (doesn't have to be genetics)
• Customer Service Manager experience also interesting for the position
• You are efficient in working on several aspects of a relationship with a client, are a strong communicator and are not afraid of a challenge

If you feel this position fits your experience, and would like to put your profile forward, please apply directly via this page.

Benjamin VIOLET
NonStop Consulting