Repairs Customer Service Planner (Permanent)
Customer Service Planner
Full Time
Permanent Role
£21K Per Annum
Sutton
We currently have a fantastic opportunity for 2 x Customer Service Planners to join a Gas Contractor based in Sutton.
Description
This role is for a full time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operative's covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.
Main responsibilities
* Achieve exceptional standards of customer service
* Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
* Plan engineers work
* Carry out engineer diary management
* Book service appointments
* Approve engineers timesheets
* Monitor and action escalation reports
* Support the gas department with administration tasks
If you are interested in this role, please apply with your CV.
LON123
Keywords: Customer Service Advisor, Planner, Inbound Calls, Property Maintenance, Repairs, Sutton
