Account Manager (Permanent)

Job Title: Account Manager

Location: Basingstoke, Hampshire

Salary: Up to £25,000 per annum

Job Type: Full Time, Permanent

We are Prism eLogistics (UK) Ltd a start-up business, providing storage, fulfilment, pick & pack, ecommerce, secondary contract packing and distribution services.

We are part of the Spearpoint Security Group a Singapore based investment group, who are providing major investment for us to expand in the world of ecommerce.

Our focus from the start is provide exceptional service to our clients - from the moment an item of stock is received at our warehouse our clients have total visibility of all their stock in the warehouse, in production and despatched, through our online warehouse management system, providing 24hour visibility of stock held and orders processing. We operate a total open, transparent and seamless warehousing and production operation and we strive to stay committed, flexible and accurate. This means we are not content with just standing still, but constantly looking for efficiencies in order to improve everything we do, for the benefit of our clients.

Therefore we are seeking an experienced, motivated Account Manager to report direct to the Managing Director to strive to plan not only the tasks you are working on, but also the next tasks coming through, making sure you have time to complete the task within the clients timescale.

Role & Responsibility:

• Making sure every client gets the best from our comprehensive range of fulfilment services
• First-class account management skills
• Engaging personality and seamless interaction with clients & on boarding new clients
• Managing the end-to-end up selling sales solutions
• Forecasting and analysing to keep colleagues in the loop

About you:

Essential

• Fulfilment, pick & pack, eCommerce experience and passion
• Ambition, energy, drive and a motivation to succeed
• Minimum 2 years experience
• Strong understanding of, and ability to manage, budgets and timings
• B2B and B2C project delivery
• A proven track record in seeking out and closing new opportunities within existing clients
• Problem-solving and time management skills
• Impressive customer focus and comprehensive product knowledge
• A natural way with people and instinct for knowing how to exceed expectations
• Experience working with an operational team

We want everyone to take ownership of what they do and this means looking beyond what is being done right now to consider the bigger picture. In this role, it also means considering a strong ethos on Health and Safety, always adhering to the Standard Operating Procedures.Preferred

Essentials Qualifications:

• Educated to GCSE Maths & English, grade C standard or above (or equivalent qualification)
• You will be dedicated, taking personal responsibility for, meeting and exceeding goals
• Demonstrate both analytical and problem-solving skills
• Always focused on providing our clients with an exceptional service
• Maintain a 'can do will do' and a 'client first' culture
• An excellent verbal and written communicator, you can handle multiple, occasionally conflicting tasks in a fast-paced environment
• Willing to train and learn new skills
• Experienced coach and mentor to help others to succeed, as well as managing performance and employee engagement levels
• Able to handle both long and short-term multiple tasks
• You demonstrate keen attention to detail, initiative and proactivity, and always insist on the highest standards
• Comfortable challenging the norm, you are always looking for ways to continuously improve and optimise processes
• You are flexible - willing and able to work flexible schedules, outside of your regular hours, including weekends if required, to support the needs of our clients

Preferred Qualifications:

• Previous experience within storage, fulfilment, pick & pack, eCommerce, secondary contract packing and distribution services, would be beneficial to your application, but not necessary
• A solid understanding of Microsoft Office and its application
• Able to work within KPIs and metrics, being able to analyse large data sets to understand trends and look for improved efficiencies

We're looking for an immediate start so only candidates who already live locally will be able to be considered.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of Senior Process Operative, Senior Line Operative, Production Team Leader, Logistics Supervisor, Logistics Operative, Business Development Executive, Key Account Manager New Business Executive, External Sales, Sales Consultant, Business Development, B2B, B2B Sales Executive, BDM, Lead Development Executive will also be considered.