Facebook Pixel Code

Parts Coordinator (Permanent)

LOCATION
Billingshurst, West Sussex, United Kingdom
APPLY BY
Expired
SALARY
£27,000.00 (per Annum) - £27,000.00 (per Annum)
APPLICATIONS
0 People

Job Title: Parts Coordinator

Location: Billingshurst, RH14 9EZ

Salary: £27,000 plus bonus

Job Type: Permanent, Full Time

Job Purpose:

Reporting directly to the Parts & Service Manager on a day-to-day basis supporting the Sales & Aftersales Teams with all administration aspects to ensure all sales are completed in line with targets. Delivering outstanding customer service at all times.

Key Duties:

  • Dealing with incoming sales enquiries via phone & email for parts - quoting, follow-up & processing
  • Providing a high level of service to customers through understanding their requirements, responding to requests, progressing orders, and providing expert advice
  • Follow up parts delivery to ensure customer satisfaction, including upselling
  • Working with the Stores Manager confirming stock levels & parts availability
  • Liaising with suppliers regarding parts & quotes
  • Assisting the Aftersales Team with co-ordination and liaising with workshops on new orders, repairs, and servicing
  • Maintain / update CRM system with timely & accurate data
  • Supporting the Sales Team with calls, customer queries and demonstrations
  • Passing all sales leads to the Internal Sales Team
  • Any other duties in line with business and departmental needs

Key Competencies:

  • Excellent communication skills - both written and verbal
  • Excellent customer service skills with the ability to build relationships with customers and potential customers
  • Personable, confident, self-starter able to work independently as well as part of a team
  • Proactive with the ability to multi-task & remain calm in difficult or pressurised situations
  • Excellent IT skills (Previous experience of CRM program an advantage)
  • Good administrative and organisational skills with the focus on attention to detail

Please click the APPLY button and to submit your CV/Cover Letter.

Candidates with the experience or relevant job titles of; Parts Administrator, Technical Customer Services Executive, Customer Service Representative, Administrative Support, Logistics Assistant, Customer Support, Client Service, Customer Service Executive, Customer Assistant, Business Support Administrator, Customer Service Consultant, Customer Service Administrator will also be considered for this role.

Sorry this application deadline for this job has passed, please look below for related jobs.