Customer Service Advisor (3 Posts) (Permanent)

Job Title: Customer Service Advisor (3 Posts)

Location: East Suffolk Council, based in Melton or Lowestoft (depending on applicant's preference)

Salary: £19,650 - £22,129 per annum

Job Type: Full Time, Permanent

Hours: 37 Hours per week (Mon - Fri, 8:30am - 5:00pm)

Closing Date: 5th June 2022 - 11:30pm

Interview Date: Week commencing 13th June 2022

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. This is a fantastic opportunity to build a career and develop and thrive in a well-established local authority.

About the role:

We are looking for 3 enthusiastic Customer Service Advisor's to join our Customer Services team. You will join a highly skilled and committed team of professionals delivering the Council's Customer Contact Service, offering a first-class customer experience across various different contact channels and maximising value for money.

East Suffolk Council operates an agile working policy, with a mix of office and home working.

Customer Services also operate out of a number of public facing locations, providing online and digital coaching to our customers, encouraging and assisting them to make use of online services.

You will provide exceptional, consistent, and holistic customer service by acting as an advocate for our customers, meeting their expectations with empathy and promptly resolving their enquiry at the first point of contact. Commitment to the teams Cultural Values will play a key part in the role in working to these values.

About you:

• Experience of dealing with customers both face to face and over the telephone are essential.
• You should also be IT competent with the ability work well both as part of a team and using your own initiative.
• A minimum of four GCSE's at Grade A*- C / 4 - 9 (including English and Mathematics), or equivalent, are required for this post.
• An NVQ Level 2 Customer Services qualification would also be advantageous, but it is not essential.

If you think you have what it takes to be successful in this role, even if you don't meet all of the essential requirements, please apply. We would appreciate the opportunity to consider your application.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.

Here are some of the main benefits:

• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
• Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years' service, plus bank holidays)
• Local government pension scheme
• Free car parking (for when you are working in the office)
• Great opportunities for training and development

Please click on the APPLY button and you will be redirected to the Council's careers page.

Candidates with the relevant experience or job titles of: Customer Service Advisor, Customer Service, Call Centre, Customer Relations, Client Services, Customer Support, Customer Excellence, Contact Centre may also be considered for this role will also be considered for this role.