Medical Receptionist (Temporary)

Overview

• Job title: Medical Receptionist / Administrative Assistant
• Reporting to: Practice Manager
• Location: Erdington, Birmingham
• Working hours: 10:30-18:30 Mon-Fri
• Salary £9.50 per hour

We are delighted to be working with an established GP surgery/medical practice in the Erdington area in search for a diligent and capable receptionist.

Responsibilities

• To carry out a range of reception and administrative tasks on a day to day basis
• Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Responsibilities
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. * Acknowledge a patients arrival at the reception.
• Ensuring that the appointment system is run efficiently.
• Monitor the flow of patients to and from consulting rooms.
• Use clinical system EMIS Web for all patient related activities.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times.
• Sorting the mail, scan letters, file records.
• NHS mail - deal with incoming emails.
• Workflow - deal with incoming letters, discharge summaries, results etc.
• Interpreting, as and when required.

Criteria

• Previous experience in a similar receptionist role is desirable
• Understanding of working in an NHS environment is beneficial
• Excellent administration and clerical skills
• Excellent communicator who enjoys interacting with others

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.