Service Manager's Assistant / Call Desk Administrator (Permanent)

Job Title: Service Manager's Assistant / Call Desk Administrator

Location: Dartford

Salary: £20,568.00 pro rata (FTE £25,710 per annum)

Job Type: Permanent, Part time (Tuesday to Friday / 8am-5pm)

Liftec is a successful privately owned independent lift company providing maintenance and modernisation solutions to a variety of customers. We are currently looking for a Service Manager to join our busy team.

About the role:

Liftec is looking Liftec is looking for an enthusiastic Service Administrator to support its Wandsworth Council Service team. Working with the Service Manager you will provide a high standard of customer service whilst maintaining accurate records and responding to breakdowns via a client Portal. You will be dealing with a high volume of telephone contact both with our client and the departments' field engineers to ensure rapid response to lift breakdowns and co-ordinating the completion of works in targeted time frames. You will be adaptable, organised and able to prioritise your workload with plenty of initiative and ability to work well in a team. This is a busy position with variety and never a dull moment.

(A full Job Description will be provided upon application)

Essential requirements:

• Excellent customer care skills with confidence to professionally handle sensitive or difficult situations (within the lift / construction industry would be preferred)
• Excellent communication (written and oral) skills with experience of responding to external and internal demands
• PC literate with accurate typing and data-entry and database management skills
• Ability to work with a variety of people and use own initiative
• Professional and polite manner

Benefits:

• 32 hour week (Tue-Fri, 8am - 5pm)
• Pro Rata paid annual leave based on FTE of 25 days per leave year
• Workplace Pension Scheme / Auto Enrolment

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.