Account Manager (Permanent)

Are you an experienced Account Manager ready for a new opportunity to work within a leading healthcare organisation who offer excellent benefits?

The Account Manager is responsible for maintaining knowledge of the organisations product and services contract portfolios and communicating the benefits and value of those portfolios to both internal and external audiences.

Benefits

• Salary up to £35k depending on experience
• hybrid working model (up to 2 days a week working from home) private medical insurance, dental insurance, cycle to work scheme, technology at home, gym flex, private GP consultations, opportunity to buy 10 days holiday and more.

Key Duties

Portfolio Management

• Managing, maintaining and improve the performance of the contract portfolio, both operationally and financially
• Constructing and manage simple contract amendments with supplier(s)
• Address product additions, deletions and changes during contract term
• Acts as the liaison between Sourcing, Account Directors and Customer Care
• Understand supplier new product offerings and collaborates with clinical and sourcing leads to assess products
• Oversees contract implementation with suppliers and the communication of contract implementation
• Drives category growth by following through on and closing opportunities and leads derived by suppliers and / or Sales and Marketing team
• Develops strategies and tactics to promote the contract portfolio e.g. identifying marketing opportunities and conducting contract launch implementation meetings.

Portfolio Improvement

• Identifies additional cost saving opportunities or new product category coverage opportunities and elevates opportunities to the relevant department leader
• Assesses market and supplier dynamics to determine possible sourcing strategies for contract renewals
• Collaborates with the sourcing lead on strategy development as the contract bid cycle begins.

Customer Service

• Provides exceptional customer service to internal and external customers, which will include (but not limited to, resolving customer issues (pricing, letters of commitment, product complaints, quality issues etc.)
• Oversees product recall communications
• Assists account management with member needs related to portfolio.

Portfolio Promotion

Develop strategies and tactics to promote contract portfolio:

• Marketing/promotional opportunities
• Dissemination of Contract Launch Packages to Customers & Suppliers

Customer & Supplier Relationship Management

• Manages and maintains supplier relationships
• Works with the Sourcing Operations Co-Ordinator to co-ordinate customer and supplier business reviews
• Prepares all necessary information to inform quarterly business reviews working with the Sourcing Operations Co-Ordinator, sourcing and account management
• Scorecards supplier performance
• Builds collaborative working relationships with suppliers

Supplier Knowledge

Uses supplier knowledge to identify risks and understands the direction of the market and potential supplier direction including:

• Discussing future product pipelines with suppliers and customers
• Conducting site-visits to suppliers to review current or future technology
• Investigating new supplier entrants to market

Contract Compliance

• Reports contract compliance issues to their supervisor and the Account Directors
• Assists the Account Directors with conversations that may be required with members
• Proactively monitors member contract compliance against the assigned portfolio
• Reports on contract conversion activity for key initiatives to the VP of Strategic Sourcing

Communications

Communicates contract portfolio benefits and value. Audiences include:

• Customer Boards
• Current members
• Suppliers

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.