Legal, Appeals & Retrospectives Operational Support Manager (Temporary)

You will be actively involved in ensuring that service users / patients / clients are assessed, monitored and reviewed according to national the Continuing Healthcare Framework. We are committed to involving patients and the public in our work, including working with local residents to help us shape and co-produce services.

All staff, particularly those involved in development or delivery of patient services, will be expected to engage appropriately with members of the public and stakeholders, including attending meetings and responding to queries as required.

Rate of pay : Band 8C, £30.19 - £35.86
Working Hours : 37.5, Mon - Fri, 6 months
Location : Birmingham

Responsibilities

* You will work with the local teams to deliver the vision and values of the organisation's continuing care and Complex care contracts portfolio and pathways.
* To monitor responses to all enquiries from families, providers and solicitors regarding
retrospective claims applications and / or payments in a timely manner.
* To put together Local Resolution Meeting, IRP and / or Ombudsman case files for appeals hearing.
* To monitor responses to all enquiries from families, providers and solicitors regarding
retrospective claims applications and / or payments in a timely manner.
* To attend on behalf of the CCG IRP and / or Ombudsman case files for appeals hearing.
* Assist in the co-ordination of FOIs and ensure they are responded to in a timely fashion
* Chair Local Resolution Meetings and make recommendations based on evidence presented if
required
* To provide specialist advice with respect to the process for NHS CHC Assessment / Review for
NHS Continuing Healthcare, to patients, health and social care professionals and other agencies
* Expert Clinical knowledge pertaining to Adult Continuing Healthcare and Children Continuing
* Healthcare applying it to individual cases.

Requirements

* Educated to degree level or equivalent level of experience working in a specialist
area.
* Dual registered sick children's nurse/Registered Nurse with a current NMC registration or equivalent
* Experience of post qualifying and continuing professional development
* Demonstrable specialist knowledge of children's continuing care and children's health provision underpinned by theory and experience.
* Experience of working with clinicians to lead and manage change


Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy.