Customer Service Coordinator (Permanent)

I am working with a leading Aerospace company based in Solihull who are looking someone to join their team of 12 Customer Service Coordinators.

Reporting to the Customer Services Manager the primary function of this role is to ensure the customer is provided with a first class service at all times. Developing a comprehensive knowledge of all aspects of customer service including company objectives, guidelines, procedures & workflows, that are so important in the Aerospace market.

Benefits:

• 22- 24K Salary
• Work from home 2 days a week
• Really Flexible start and finish times
• 25 Days Holiday + BH
• Early Friday Finish

Responsibilities:

• First point of contact for all Aerospace customers enquiries / concerns
• Investigation of Customer complaints or concerns. (Credit & Debits)
• Receive and respond to customer's quotation requests in an accurate and timely manner
• Obtain feedback from customer and update appropriate systems
• Receive and process customers orders / schedules in an accurate and timely manner according to Order Review process
• Developing a knowledge of company products / part numbering system
• Ensuring Aerospace guidelines and procedures are adhered to at all times
• Working alongside the Key Account Managers to support, understand and develop the customer
• Working with the Technical team, Aerospace Quality team, Finance team, as well as with our Suppliers and Aerospace dedicated SCM team on a daily basis to ensure every Aerospace Customer's need is dealt with in a proper way
• Monitoring and managing customers orders / schedules proactively to ensure parts are supplied on time and right first time

Skills/Experience:

• Computer literate (experience with SAP advantageous but not necessary)
• Relevant Customer Service experience: 1/2 years
• Excel knowledge: Intermediate
• Working with Company procedures & Workflows
• CRM systems knowledge

If this is the role for you click apply!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.