Key Account Manager (Permanent)
A specialist supplier of chemical consumables for the aerospace and aviation industry is looking for an experienced Key Account Manager to join their friendly team in Coleshill.
- Full time contract
- £26K initially, increases to £28K after probation
**Main responsibilities**
Key Account Management
* Serve as the lead point of contact for customers
* Negotiate contract pricing and complete tender documents
* Develop trusted advisor relationships with customers and stakeholders
* Business development with new and existing clients
* Assist team members with challenging client requests or provide issue escalations as needed
International Wholesale Customer Management
* Manage a specific set of VIP international wholesale key accounts
* Liaise with external stakeholders to ensure export shipping documentation, regulations and documentation is complete
Sales Order Processing
* Process quotes and orders with meticulous attention to detail
* Allocate and ship goods according to customer order and delivery requirements
* Progress quotations and convert quotations to orders
Back Orders and Shipping Management
* Ensure delivery to schedule for all customer orders
* Maintain and control scheduled orders, consolidated shipment arrangements and managed inventory
* Identify stock delay issues and proactively engage customers with updates or alternatives
***Person Specification***
ESSENTIAL
* GCSE or equivalent in English and Maths
* Comprehensive understanding and experience of using standard Microsoft Office applications (Outlook, Word, Excel, Power Point)
* Desirable to have A-Level in business studies (or equivalent)
* Experience in an Aerospace environment
EXPERIENCE
Suitable candidates will have experience with:
* working as a Key Account Executive, Senior Account Executive, Account Executive, Telesales, Customer Services Representative or other relevant role
* servicing B2B customers
* CRM software and managing customer data
* working with cross-functional teams (e.g., Sales, Marketing, Supply Chain, Exports)
* Export Shipping, regulations, documentation
SKILLS
Suitable candidates will be able to:
* make commercial pricing decisions
* work under pressure and to deadlines
* communicate, present and influence all stakeholders both internal and external to the business
PERSONAL
* Excellent attention to detail
* Good Team Player and enthusiastic
* Demonstrates a positive attitude
* Always punctual and professional
* Great at multi-tasking and handling high workloads
* Language skills (Polish, Swedish, French, Spanish, German, Italian) are a significant advantage
We are currently shortlisting candidates, so if you think you would be suitable for the role, please apply with your most up-to-date CV!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.