Customer Service Administrator (Permanent)

Job Title: Customer Service Administrator

Location: Sheffield

Salary: Competitive

Job type: Full Time, Permanent.

Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

TNS manages some of the largest real-time data communication networks in the world, enabling industry participants to simply, securely and reliably interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. TNS' existing footprint supports millions of connections and provides access to critical databases. TNS' network securely blends private and public networking to enable customers to utilize a single connection for "one-to-many" and "many-to-many" connections over a global platform.

The Role

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

You will be key to the day-to-day operation of a service for a customer. These services must be managed with care and attention as some of the tasks can lead to a financial loss for the customer and potential penalties for TNS.

You will use many avenues including email, phone or via tasks being generated by TNS systems. You will work on terminal administration, terminal logistics, dispute management, offline polling and general customer enquirers.

Responsibilities

• Be involved with the handling of priority calls, taking ownership of the calls and when

necessary, progress to the team manager.

• Ensure that calls from customers are answered within the defined service levels.
• Card Scheme Dispute management in particular for LINK. Visa, Mastercard, CUP, UPI, DFS (Diners) and JCB LINK, Visa and Mastercard Settlement/Reconciliation
• Card scheme settlement
• Terminal (POS, ATM and others that may become available) administration and creation across a number of different TNS systems
• Management of polling for Offline terminals, in particular chasing customers who have not been polled
• Terminal logistic and order fulfilment

Candidate Requirements

• 5 or more GCSEs
• ITIL Foundation Or previous experience in working with LINK Dispute, Visa Chargebacks or Mastercard Representments
• Ability to create a positive image of the team by always maintaining a professional manner when communicating with the customer
• Able to manage queries from customers and ensure customers are always updated on requests
• Ensure tasks are completed within the defined service level as published in the Service Level Agreements

Benefits

• Competitive salary (Varies depending on experience)
• 25 days Holiday + Bank holidays
• Friendly and supportive team culture
• Optional Private Health insurance
• Cycle to work scheme
• Long Service Awards
• Free Parking

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative may also be considered for this role will be considered for this role.