Technical Support Engineer (Permanent)

Job Title: Technical Support Engineer

Location: Sheffield

Salary: Competitive

Job type: Full Time, Permanent.

Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.

TNS manages some of the largest real-time data communication networks in the world, enabling industry participants to simply, securely and reliably interact and transact with other businesses, to access the data and applications they need, over managed and secure communications platforms. TNS' existing footprint supports millions of connections and provides access to critical databases. TNS' network securely blends private and public networking to enable customers to utilize a single connection for 'one-to-many' and 'many-to-many' connections over a global platform.

The Role

TNS has an excellent opportunity to join our highly skilled Global Network Operations team, requiring the application of your payments network experience and expertise in a varied role. We're looking for someone to bring their troubleshooting mind to our technical challenges.

Primarily covering escalation support for TNS Payments services and network infrastructure, the role involves exposure to a wide range of platforms and technologies including proprietary applications, Cisco / Juniper Routing and Switching in a large scale BGP network.

Responsibilities

• Support resolution of escalated service incident tickets.
• Support major incident management.
• Incident root cause analysis.
• Problem management resolution.
• Network maintenance.
• Providing on-call support (rota based) and occasional out of hours work.
• Support for disaster recovery activities.

Candidate Requirements

• 4-5 years' experience in a mission critical network operations environment, ideally within the payments services arena
• Proven knowledge and experience of TCP/IP.
• Knowledge and experience working with the Linux OS.
• Knowledge and experience in MPLS, ISIS, BGP, NAT, HSRP, IPsec VPN, IP load-balancing
• Extensive hands-on experience with the configuration of Cisco, and Juniper routers, and switches.
• TAC case management and escalation process.
• Proven ability to effectively project-manage their work.
• Strong written and verbal communications skills.

Desirable

• Previous experience of the banking, transaction payments or telecommunications sector and PCI.
• Previous experience with Remedy workflow tool.
• Fundamentals knowledge of Cryptography, IPsec, TLS.
• F5 Load balancers.
• Linux/Unix scripting skills.
• Previous experience in broadband technologies such as ADLS and WWAN.

Benefits

• Competitive salary (Varies depending on experience)
• 25 days Holiday + Bank holidays
• Friendly and supportive team culture
• Optional Private Health insurance
• Cycle to work scheme
• Long Service Awards
• Free Parking

Please click on the APPLY button to send your CV and Cover Letter for this role.

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