Help-Desk Administrators x 3 (Permanent)

Our client is looking for up to 3 Help-Desk Administrators for Permanent roles based in Glasgow.

General Overview:

To deliver a professional helpdesk service to all users.

To build relationships with site maintenance teams to effect completion of works within SLA's

To identify and highlight tasks where extensions of time are required to avoid financial penalty

To gain and share knowledge with colleagues and increase understanding of key deliverables of contracts

To build relationships and liaise with sub-contractors to effect completion of works within SLA's

To provide accurate, timely information and reports to site maintenance teams, clients and other key personnel as required

To grow business reputation and longer term business opportunities through effective client relationship management and customer service excellence

To engage in all systems and procedures required for the effective delivery of contracts

To escalate trends and issues across all helpdesk and admin activities, and as specified, to the Helpdesk Supervisor to aid the improvement of efficiencies and profitability within contracts

To manage the relationship between completed works and goods received and the timely receipting of purchase orders

To resolve invoice queries in a timely manner

To provide comprehensive admin support in agreed formats to contracts

To liaise with all departments to ensure the effective delivery of all aspects of contracts

To ensure all messages, telephone, email, other, are recorded and communicated accurately and in a timely manner

To ensure all project-related documents are filed correctly in hard-copy and electronic filing system as appropriate

To provide hospitality to management and visitors as required and as appropriate

To process incoming and outgoing mail in a timely manner

To highlight and undertake training required to fulfil role and meet business KPIs

To undertake additional duties, where required, to meet business development needs

Qualifications

Proven experience in a professional customer services environment.

Enthusiasm, flexibility and team-working skills.

Ability to establish priorities, work independently, and proceed with objectives without supervision.

Ability to work well under pressure in a fast moving and challenging environment.

Excellent PC skills to include Outlook, Word and Excel.

Proven written and verbal communication skills including a high level of accuracy and attention to detail.

Experience of Helpdesk Module or other CAFM System. (Preferred but not essential).

Clear understanding of Helpdesk systems. (Preferred but not essential).

Disclosure Scotland (or equivalent) at Basic level. (Client will fund at verbal offer stage).


This role requires an enhanced disclosure

An enhanced disclosure contains the following information:

All convictions both current and past,

Cautions, reprimands and warnings help on the police national computer for England and Wales,

Relevant convictions in Scotland and Northern Ireland may be included,

Checks against the Children's and Vulnerable adults barring list,

Additional checks for relevant information held by the local police forces for the position being applied for.