Customer Service Team Leader (Permanent)

Customer Service Team Leader

• Location: Birkenhead Wirral
• Salary: £17,000 - £21,000 basic
• Contract: Full time, Permanent

If you are looking for an immediate start date to join an exciting and growing business based in the Wirral area that can offer not only a competitive basic salary, long term progression and a great place to work, then this is the role for you.

The role involves leading a team of customer service agents dealing with inbound calls from existing customers and providing excellent customer service. You need to be flexible to work Monday to Sunday on a flexible rotation basis.

Working in a fun and vibrant contact centre environment, you will be tasked with:

• Manage a team of Customer Services Executives
• Set objectives, targets, development plans, conduct appraisals and 1-2-1's
• Monitor productivity and performance through KPIs
• On-going coaching and development of customer services executives
• Quality monitoring of calls
• Deal with any escalated customer or client issues
• Ensure departmental standards are maintained setting objectives and targets
• Ensure we provide best in class service on each customer interaction

To be considered for the role of Customer Service Team Leader you must possess the following;

• Past experience in managing a team within a transferable industry - call centre, hospitality, retail etc
• Excellent communication skills
• A proven track record of managing staff and delivering results

This is an amazing opportunity for a customer focused Team Leader to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.


Keywords: customer service; helpdesk; client care; insurance; call centre; inbound; manager; team leader; outbound; KPI; quality; Wirral; Liverpool; Chester

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.