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Sales Team Leader (Permanent)

LOCATION
Birkenhead, Merseyside, United Kingdom
APPLY BY
Expired
SALARY
£17,000.00 (per Annum) - £21,000.00 (per Annum)
APPLICATIONS
0 People

Sales Team Leader

  • Location: Birkenhead Wirral
  • Salary: £17,000 - £21,000 basic + bonus scheme
  • Contract: Full time, Permanent

If you are looking for an immediate start date to join an exciting and growing business based in the Wirral area that can offer not only a competitive basic salary, long term progression and a great place to work, then this is the role for you.

As a Sales Team Leader it will be your responsibility to coach, manage and enthuse an exciting new team of Sales Support Advisors with different sales techniques and ideas, along with the delivery of campaign-specific KPIs and SLAs for the client.

Working in a fun and vibrant contact centre environment, you will be tasked with:

  • To manage and support the development and performance of team members using the performance management system and a wide range of managerial techniques.
  • To coach the advisors' sales knowledge and ability with various sales techniques and regular feedback sessions.
  • To be first point of call for resolving escalated issues to the satisfaction of the client in a timely manner to minimise risk to the company and the client.
  • Set objectives, targets, development plans, conduct appraisals and 1-2-1's
  • Monitor productivity and performance through KPIs
  • On-going coaching and development of customer services executives
  • Quality monitoring of calls
  • Deal with any escalated customer or client issues
  • Ensure departmental standards are maintained setting objectives and targets
  • Ensure we provide best in class service on each customer interaction

To be considered for the role of Team Leader you must possess the following;

  • Past experience in managing a team within a transferable industry - call centre, hospitality, retail etc
  • Excellent communication skills
  • A proven track record of managing staff and delivering results


Please click apply if you feel you have the relevant experience.



Keywords: customer service; helpdesk; client care; insurance; call centre; inbound; manager; team leader; outbound; KPI; quality; Wirral; Liverpool; Chester


Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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