Personal Injury Claims Team Leader (Permanent)

Personal Injury Claims Handler, Kent up to £28,000 plus benefits.

A successful and established Claims Operation based in Kent is looking for an experienced claims handler to handle Personal Injury cases for Motor Claims.
As a Personal Injury Claims Handler you will responsible for triaging new personal injury claims, along with claims that are likely to develop into personal injury claims.
You will have a working understanding of the Pre Action Protocol, the low value MOJ portal platform, and current Case Law

Main duties:
Handle a mixed portfolio of MOJ and non MOJ personal injury claims.
Improve customer claims experience by identifying process/control gaps in panel performance and agreeing relevant actions.
Identify and report to the Personal Injury Claims Manager any claims where poor prognostic indicators are present.
Record accurately the information given to us by our customer concerning the circumstances of the incident.
Be able to assess liability for an accident and offer advice and guidance to our customers giving an objective opinion on prospects and where necessary advice our customer where liability will rest.
Ensure our customers are treated fairly and that the customer receives world class customer service in accordance with industry and company guidelines.
Support cost, service and process efficiency projects across the department, as well as having the opportunity to assist in departmental projects.

To apply:
Experience of handling personal injury claims and liability claims
Excellent verbal and written communication skills.
Detail-orientated individual with the ability to identify salient points from claims files.
Comprehensive understanding of cradle to grave claims handling.

For further information on this and many other great opportunities within the insurance market, please contact Andrew Stark on [Removed].

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