SECURED LOAN ADVISOR (Permanent)

My Clients currently have an excellent opportunity and are looking to recruit a telephone based Secured Loan Advisor to join the Home Loans team based in their Blackpool office.

The main responsibilities of the Secured Loan Advisor:

Following up in applications received via web enquires and intermediaries

Contacting customers to complete a fact find, qualify them for a product and providing advice

Completing an in-depth assessment into their financial situation to confirm suitability for a secured loan

Building a rapport with a customer, and managing expectations to ensure a good customer experience

Work in line within a regulatory framework, as well as policies and procedures implemented by the company.

Develop and maintain both internal and external relationships

Attend training and competency sessions

Work towards and exceeding KPI's which include compliance, sales and conversion

Hours

Office opening hours are between 9am and 7pm. You will be given a shift pattern that varies within these times. You may be required to work some Saturdays.

Role Requirements

Essential

Ce-map qualification up to level 3

Excellent communication skills, both written and verbal

Able to build rapport with customers and intermediaries

Takes ownership and strives to achieve set targets

Demonstrate a team player approach

Flexible and able to adapt to changes

Previous experience in a phone-based customer service or sales environment

Desirable

Previous experience in the finance industry

What's in it for you

Monthly incentives

Monthly bonus commission structure up to 20% of monthly salary

Staff discounts via Perk Box

A chance to be part of a growing team

Rising holiday entitlement

Clayton Group is acting as an Employment Agency in relation to this vacancy.