Global CRM Executive / CRM Specialist (Permanent)

Job Title: Global CRM Executive

Location: Banbury

Salary: £25,000 - £30,000 per annum dependant on experience + Amazing benefits including family BUPA, flexi pot, 25 days holidays, and a contributory pension scheme (this is just a few of the many benefits on offer)

Job Type: Full Time, Permanent

Closing Date: 14th May 2018

The company is the UK's largest independent invoice finance specialist and a trusted provider of funding solutions to over 7,000 businesses. Through their network of 19 local offices, they handle annual client turnover of £5 billion since 2010, they have advanced more than £26bn to small and medium sized businesses throughout the country.

Formed in 1982, they are a member of the Asset Based Finance Association (ABFA) and support businesses in over 300 industry sectors. Globally, the company has operations in 44 locations, in 14 countries across Europe, the Americas and Asia, supporting more than 9,500 business customers worldwide.

In 2011, 2012, 2014, 2015, 2016, 2017 and 2018 the company was awarded a place in The Sunday Times 100 Best Companies to Work For, ranking 48th in the most recent poll. They are supported by their parent company, a 208-year old business-to-business services group involved in logistics, shipping and ship management, floating accommodation, hydrographic survey and geophysical services, offshore project management, retail and construction equipment hire.

Purpose of the role:

• The Global CRM Executive will support the management, development and delivery of the Company's CRM solutions.
• They will lead the global engagement and adoption of CRM by building relationships with senior management and super users to assist them in maximising the use of CRM.
• They will support the activities required to maintain the quality of data in CRM and ensure external governance protocols are met with regard to data, its capture and storage.

Key Responsibilities and Accountabilities:

• To gather ideas for new CRM developments from users and assess the business need across the group and translate this into approved technical requirements.
• To manage the change process to ensure that the impact of any changes to the system are assessed and agreed with super users prior to being implemented on the live system.
• To review any system issues with Application Support to ensure that any issues and their impact is kept to a minimum for the users.
• To ensure that the CRM solution remains consistent across all regions and the management of any deviation from this is escalated to the Global CRM Manager as required.
• To support in all activities regarding the quality and maintaining the quality of data in CRM and ensure external governance protocols are met with regard data, its capture and storage.
• To be the advocate of CRM across the business and to ensure its continued promotion.
• Liaising with the training department for the development of training packages for new starters and the continuation of on-going training to key users. To manage and facilitate workshops with the super users to ensure best practice is being followed.
• Produce and circulate performance and usage statistics by Country & Sales office on a regular basis.
• Ensure that group reporting using CRM is correct, easily accessible and consistent and ensure that the key metrics are being gathered and reported on and highlight anomalies to local management via an action plan for resolution.

Key Skills:

• The role is seeking a logical, numerically minded individual.
• They will enjoy working with data and analysing it to help make informed decisions.
• They are determined to seek perfection.
• They will have brilliant communication skills - written and oral and be able to articulate themselves to difference stakeholders.
• They will be organised - create their own plans and follow them through

Requirements of the role:

• 2+ years CRM experience - preferably in Microsoft Dynamics
• Confident in Microsoft technology stack especially Excel
• 3+ years commercial office experience
• Ability to work on own and as part of a team
• Strong verbal and written communications skills.
• Ability to communicate with stake holders of all levels
• Worked with large amounts of data - either in CRM systems/Access/Excel
• Commercially focused and confident

Desirable for the role:

• Sales or Marketing experience
• Financial services coupled with global B2B experience desirable.
• Understanding and familiarity with current and future data regulation e.g. GDPR.

Please click on the APPLY button and CHECK YOUR EMAILS for the link to the Company's careers page.

Candidates with relevant experience or job titles of; CRM Developer, CRM Support Executive, CRM System Support, Client Relationship Manager Developer, CRM Software, B2B Marketing Executive, Online Marketing Specialist, Online Marketing Support, CRM Designer, Communications Executive, CRM Executive, 1st Line CRM Support, Dynamics CRM Support Executive, Online CRM Executive, Marketing Executive, Customer Support Executive may also be considered for this role.