Customer Service Advisor/Claim Handler /Insurance Administrator (Permanent)

Job Title: Customer Service Advisor (Contact & Administration Centre)

Location: Portsmouth, PO6

Salary: Range £16,400 to £18,000 per annum depending on experience

Job Type: Full Time, Permanent - Shift based

The company, with offices in a great Portsmouth location, right on the lake, is a leading European provider of quality insurance products for over 100 major brand clients. The company operates selling its insurance, assistance and service programmers to major clients and key accounts via multi sector offerings.

The company is currently recruiting for permanent staff for a range of full-time posts for Customer Service Agents within the Contact and Administration Centre. They require agents with excellent verbal and written communication skills, with the ability to handle Customer enquiries and online Claims, whilst demonstrating high levels of quality. The role requires their Customer Service Agents to be highly professional and motivated in a rewarding business.

Key Responsibilities:

• Manage and support customers through their online claims journey
• Treat the customer fairly and professionally at all times, striving to deliver outstanding customer service
• Assist customers with the completion of their enquiry from the first call to final resolution
• Gather and record accurately and efficiently all relevant information required to resolve the customers interaction with us
• Liaise with specialists / suppliers to manage the customer journey
• Keep the Customer fully informed of progress until a full resolution has been completed for all concerns
• Be proactive with all Customers to deliver and present our full product service

Key Requirements:

• Excellent written communication and administration skills
• Excellent verbal customer service skills
• A professional and courteous manner
• Excellent time management skills
• Enthusiasm and a willingness to learn new skills
• Excel when working alone as well as part of a team
• The ability to achieve targets with high levels of accuracy

In addition, due to the nature of the business, the company are unable to employ any candidates with adverse financial history or unspent criminal records.

Hours of Work:

Full time day shift: Monday to Sunday between 8am and 8pm

Full time day and night shift: Combination of shifts available Monday to Sunday working between the hours of 8.00am - 8.00pm & 8pm - 8am

Why you'd love working here:

• Full training and support to develop your career
• Great office culture with regular social events
• 22 days holiday pro rata
• Free hot & cold drinks during your shift
• Free biscuits, snacks and crisps
• Close to public transport links and local amenities - Free shuttle bus
• Company pension scheme
• Free onsite parking

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Insurance Claims Handler, Claim Handler, Customer Claims Executive, Claims Account Manager, Trainee Claims Handler, Junior Claims Handler, Claims Customer Service, Insurance Claims, Office Administrator, Personal Injury Claims Handler, Case Handler, Claims Assistant, Legal Claims Handler, Customer Claims Handler, Claims Technician, Customer Service Executive, Client Support Advisor, Customer Services Assistant, Customer Support Administrator will also be considered for this role.