Collections and Litigation Advisor (Permanent)

Are you dynamic, customer focussed and great at problem solving? Are you an experienced Collections & Litigation Advisor, looking for the next step in your career?

We are looking for a resilient, determined and dynamic individual to join a great team, offering the best solutions to customers experiencing financial difficulties whilst at the same time delivering exceptional customer service.

If you think that you meet this criteria, a position has become available for an experienced telephone-based Collections and Litigation Agent to join our Customer Support Team working at our office in Watford, just 1 minutes’ walk from Watford Junction Station.

In return, we offer an excellent basic salary, plus company pension and private healthcare schemes along with a great working environment and fantastic team culture.

Collections and Litigation Agent Responsibilities:

Joining the team, you will assume responsibility for secured term expired and unsecured recoveries accounts; you will drive reductions in these portfolios and be responsible for the effective collections strategy. You will also:

• Provide customer support and guidance to any clients requiring assistance during the life of their loan agreement.
• Proactively contact clients to discuss current arrears.
• Proactively manage accounts and customer correspondence.
• Respond to various types of incoming client contact, including telephone calls, emails and letters and to respond to that contact within agreed Service Standards.
• Negotiate specific treatments for clients and to ensure the type of treatment negotiated is relevant to the severity of each client’s arrears position.
• Identify and assess potentially vulnerable clients to ensure they are treated in accordance with regulation and policy.
• Liaise with various third parties throughout the arrears management process.
• Responsible for the effective management of expired and recoveries accounts with a view to agreeing suitable and affordable payment arrangements.
• Responsible for administering expired accounts through the repossession and litigation process in accordance with the policy and procedures in place.
• Ensure all systems and tracing processes are utilised and updated accurately and in a timely fashion with actions and contacts with customer(s) and third parties.

The ideal Collections and Litigation Agent:

• Good standard of secondary education with at least C-grades in Maths and English together with higher levels of education.
• Experience of collections or arrears management and litigation procedures within a secured or unsecured regulated financial services environment.
• Experience of managing a database of up to date and arrears clients on an ongoing basis.
• Experience of identifying and assessing vulnerable clients.
• Excellent customer service skills with the ability to communicate clearly with customers via all channels.
• Strong awareness of financial services and our specific sector, including compliance, with relevant FCA regulation.
• Ability to organise and prioritise workloads to ensure the completion of work within company deadlines.
• Attention to detail and accuracy is essential, whilst also maintaining high levels of productivity.
• A team player who is enthusiastic, positive, adaptable and proactive.

About the business:

Central Trust and their subsidiaries form one of the largest and most highly respected, independently owned financial services organisations in the UK. The group has been providing a broad range of products and world-class service to customers, partners and staff since 1988. We are not just another financial services business and are unique in that we are able to match the best of entrepreneurial zest and corporate discipline - this gives the business clarity of vision, speed of decision-making and an unwavering commitment to the fair treatment of our customers.

If you are looking for your next challenge as our Collections and Litigation Agent, then we want to hear from you, please click APPLY!

Collections and Litigation Agent – Term Expired & Unsecured Recoveries
Location: Watford
Salary: Competitive

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