Customer Advisor (Contract)

Are you confident speaking over the phone? Are you attentive to detail? Do you have the ability to work under pressure?

Then look no further ! Our Tier One Bank is seeking a driven candidate who has the ability to carry out a range of more complex clerical/technical support tasks to deliver a quality service to customers or internal colleagues in line with agreed service standards. The role requires call handling and dealing with administrative tasks.

Hours: Range between 08:00-18:00

Salary: £9.73-£10.07 hourly

Location: Edinburgh, Orchard Brae

Role: Customer Service ( Telephony and Admin Based).

Department: Retirements, PHB, Cooprate

Interview process: Straight offer based on experience

Start date: Different intake dates throughout July

Contract: 6 months

Has these key accountabilities:

• Carry out more complex clerical/technical support tasks where answers are readily available but some judgement may be required, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
• Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
• Act as a source of expertise to junior/less experienced colleagues providing coaching and support where necessary and identifying more formal training where appropriate
• Identify and suggest improvements to new and existing processes, procedures and systems
• Where required verify and check the work of other colleagues
• When required support line management with implementation of changes in own work area
• Demonstrate core values & behaviours as an active team member
• Work is typically allocated and monitored on a weekly to monthly timeframe

If interested please submit your CV or alternatively email

Randstad Business Support is acting as an Employment Business in relation to this vacancy.