Prime Agency Recruitment

Our client are a 5 star luxury apartments company based in Central London with over 100 one to 4 bedroom apartments. They are recruiting for a full time permanent Concierge to assist the front of house team in providing a high level of guest service.

Main Duties
Co-ordinate the day to day running of the Front Desk.

Responsible for cash float and its contents.

Responsible for efficient handling and delegation of all porter service requests.

Assist guests with a Concierge service, from courier services, cinema, theatre tickets, restaurant reservations, private car hire, taxis, sightseeing tours, airline bookings and any other guest requests.

Delivery and collection of guest parcels and making appointments.

Deal with all enquiries and requests from guests and visitors.
Ensure all charges are posted on to guest accounts with necessary paperwork completed.
Deal with incoming/outgoing parcels/mails.
Deal with minor complaints in a satisfactory manner.
Responsible for checking apartments before Guest Arrivals.

Deal with minor maintenance and report any faults to maintenance for follow up.

Responsible for distributing the Duty Manager report.

Ensure all colleagues are informed of Arrivals, Departures and in-house activities.

Any other additional tasks as requested.

You will working 5 shifts per week, a Mixture of early (7am-3pm) and late shift (3pm-11pm)on a rota basis including some weekend working.
Requirements
Previous similar experience
Good level of written and spoken English –
Committed to providing a high level of guest service
Energetic and focused – Well presented

To apply please send CV to info@primerec.co.uk