Repairs Call Handler/Administration (Permanent)
LOCATION
Islington, London, United Kingdom
APPLY BY
Expired
SALARY
£11.00 (per Hour)
- £13.00 (per Hour)
APPLICATIONS
0 People
Key responsibilities:
- Managing operatives diaries
- Liaising with tenants and operatives to arrange repairs
- Ensure all relevant data is up-dated on a timely basis
- Provide first point of contact for telephone callers and ensure prompt resolution of issues received by phone/fax/email/letter, without the need to refer or escalate cases.
- Establish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.
- Taking calls regarding repairs to properties, liaising with contractors and booking in repairs
- Take ownership of each call from initial contact through to completion
- Dealing with complaints
- Updating customer records onto the system
Please send through a CV to be considered for the position.
LON123
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