Sales Support Administrator (Permanent)

Are you an experienced sales support administrator looking for a new role? Do you like a lot of customer contact and setting up new accounts?

We are recruiting for a full time sales support administrator to work in a busy sales office in Hinckley. You will be working in a team of about 8 sales support/ customer service but in an office of around 35.

Your Responsibilities in sales support

• First point of contact for their customer accounts
• Controlling orders and/or entering orders manually
• Correct administration of orders, credits, returns, customer assortments and prices
• Liaise with customers on order status, products and product availability
• Responsible for accuracy and recording of all documentation/information to customers (catalogue, price lists etc.)
• Administration of pricing and quotations in the system and for issue to our customers
• Support customer requests, orders, returns and complaints and seek to resolve within the agreed SLA per customer
• Managing product ranges and prices per customer in the system
• Creating and distributing reports on customers
• Handling and evaluating credits and complaints, finalising/settling them and putting the credits through the ERP system.
• Timely delivery of orders, minimising related costs
• Checking whether operationally related contractual agreements with customers are kept (delivery term and service level, bonuses, possible claims) and escalating to manager where deviations are noticed
• Analysing stock service level and taking actions when needed to improve this. Working on these matters with the Supply Chain Planner, responsible for the delivery service level of a particular product group
• Analysing delivery service level and taking actions when needed to improve this. Working on these matters with the warehouse team. Escalating matters to the manager where necessary to ensure maintain SLA
• Coordinating promotions and the introduction of new product ranges in relation to all teams (from order up to and including the delivery and any returns) and inform all customers when required
• Support all Customer Service teams when required

Your Skills/ Experience

• Several years of experience in a similar position (Customer Service/Sales admin/Sales Support)
• Experience in complaint handling
• Experience in analysis/analytical reports
• Understanding of customer accounts/ledgers
• Good knowledge of Excel
• Commercially minded
• Experience of sales figures analysis
• Great organisational skills
• Experience with CRM/ excel

Benefits to you

• Up to £22,000 a year
• Hours - Mon to Thurs: 08:30-17:00 Fri: alternating between 08:30-15:30 and 10:00-17:00
• Parking on site
• Pension scheme with employer contributions
• 22 days holiday + BH

If you think that this is the role for you…. Please click apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.